SHIPPING INFORMATION

UK SHIPPING

We offer complimentary standard shipping within the UK for orders over £50. If you are an international resident and want to ship into the UK, our system will automatically convert your purchase into GBP. All purchases are shipped from our UK office.

We aim to pack and prepare your order on the same working day we receive your order. We will contact you if there is any unforeseen delay with the dispatch of your order.

UK Shipment Times and Costs

3-5 Working days: Free (on orders over £50)

*These timelines exclude monogramming orders which will add 7 to 10 business days

On Demand Delivery:

You will receive a tracking e-mail with your shipping number and link to the chosen couriers tracking website, with options to sign up to email or text notifications on your order, ensuring you never miss a delivery.

It is important to us that you receive a positive shipping experience, so we have partnered with couriers where you can choose how you wish to receive your delivery, with options including:

  • Reschedule for another day
  • Leave with a neighbour
  • Leave in a safe place
  • Deliver to a collection point
  • Deliver to an alternative address

Most shipments will require a signature on delivery; therefore, we are not able to ship to PO BOX addresses, parcel lockers etc.

Shipments to some remote locations may take longer, and delivery times may vary due to circumstances beyond our control.

If you have any questions, please contact our online team: hello@thehouseofgraham.com

INTERNATIONAL CUSTOMERS – DELIVERIES OUTSIDE THE UK

We partner with Global-e, a third party service acting as your seller-on-record, so that you may purchase The House Of Graham products in your local language and currency. If your order is subject to that country’s local import taxes, we will take this payment up front to guarantee no hold ups in customs or duties and taxes to pay when your goods arrive.

Free shipping for all orders above £200.

Rest of world: 7-10 working days

Global-e’s Terms & Conditions and Privacy Policy are clearly presented at checkout. All purchases will appear on your payment method as being charged by Global‑e/TheHouseOfGraham.

CONTACTLESS DELIVERY

If you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the dispatch email sent by your courier - that follows your order confirmation email.

PLEASE NOTE

Order cut off times are provided as a guide only, and do not take into account delays outside of our control.

We are unable to redirect orders once the items have been dispatched. However, once you have received the tracking information you may be able to do this directly with the courier.

We are unable to take international orders over the phone.

If you have any questions, please don’t hesitate to email hello@thehouseofgraham.com
RETURNS POLICY
UK RETURNS

We offer free returns for our UK customers purchasing standard price goods within 30 days from the purchase date. You will be offered an exchange (with complimentary shipping) or a refund.  If you wish to return a discounted item, sale product or something from our offers page, a return posted charge of £5.95 will be deducted from the refunded amount.

In order to process an exchange or full refund, on any unwanted or unworn product, you will need to request a prepaid returns label by emailing hello@thehouseofgraham.com

Please follow these instructions:

  1. Fill in the details on the Return/Exchange form
  2. Include the item you want to return in its original condition and packaging with security tag in place.
  3. Post your item using the prepaid returns label provided. Please ensure you retain proof of postage, as we cannot accept liability for items lost in transit.

Once we have received your returned item, we will process your refund within 14 days of receipt of the returned goods and will send you further email notification to confirm this.

INTERNATIONAL RETURNS

Customers outside the UK are responsible for the postage costs incurred when returning items.  If you would like to return an order, please fill in the details on the Return/Exchange form

Please include the form with your item and post your returns to:

The House Of Graham Returns
Holmbank, Midshiels
Hawick,
Scottish Borders
TD9 8RT
United Kingdom