SHIPPING INFORMATION
UK SHIPPING
We offer complimentary standard shipping within the UK for orders over £100. If you are an international resident and want to ship into the UK, please select the country and browse. All purchases are shipped from our UK office.
We aim to pack and prepare your order on the same working day we receive your order. For orders placed before midday GMT will be dispatched the same day. We will contact you if there is any unforeseen delay with the dispatch of your Graham Cashmere order.
UK Shipment Times and costs
3-5 Working days: Free
*These timelines exclude monogramming orders which will add 7 to 10 business days
On Demand Delivery:
You will receive a tracking e-mail with your shipping number and link to the chosen couriers tracking website, with options to sign up to email or text notifications on your order, ensuring you never miss a delivery.
It is important to us that you receive a positive shipping experience, so we have partnered with couriers where you can choose how you wish to receive your delivery, with options including:
- Reschedule for another day
- Leave with a neighbour
- Leave in a safe place
- Deliver to a collection point
- Deliver to an alternative address
Most shipments will require a signature on delivery; therefore, we are not able to ship to PO BOX addresses, parcel lockers etc.
Shipments to some remote locations may take longer, and delivery times may vary due to circumstances beyond our control.
If you have any questions, please contact our online team: info@thetravelwrapcompany.com
INTERNATIONAL CUSTOMERS – DELIVERIES OUTSIDE THE UK
We partner with Global-e, a third party service acting as your seller-on-record, so that you may purchase Graham Cashmere products in your local language and currency. Global-e ship to over 200 countries worldwide, if you are shipping to a different country, please select the country and browse. If your order is subject to that country’s local import taxes, we can take this payment up front to guarantee no hold ups in customs or duties and taxes to pay when your goods arrive.
Free shipping for all orders above $200.00.
Rest of world: 7-10 working days
Global-e’s Terms & Conditions and Privacy Policy are clearly presented at checkout. All purchases will appear on your payment method as being charged by Global‑e/GrahamCashmere.
CONTACTLESS DELIVERY
If you would like contactless delivery or for your order to be left in a designated safe place, you can update your delivery preferences in the DHL dispatch email that follows your Graham Cashmere order confirmation email.
PLEASE NOTE
Order cut off times are provided as a guide only, and do not take into account delays outside of our control.
We are unable to redirect orders once the items have been dispatched.
We are unable to take international orders over the phone.
If you have any questions, please don’t hesitate to email info@thetravelwrapcompany.com
RETURNS POLICY
UK RETURNS
We offer free returns for our UK customers purchasing standard price goods within 30 days from the purchase date and you will be offered an exchange (with complimentary shipping) or a refund. If you wish to return a discounted item, sale product or something from our offers page, a return posted charge of £5.95 will be deducted from the refunded amount.
In order to process an exchange or full refund, on any unwanted or unworn product, you will need to request a prepaid returns label by emailing info@thetravelwrapcompany.com
Please follow these instructions:
- Fill in the details on the Return/Exchange form
- Include the item you want to return in its original condition and packaging with security tag in place.
- Post your travel wrap using the prepaid returns label provided. Please ensure you retain proof of postage, as we cannot accept liability for items lost in transit.
Once we have received your returned item, we will process your refund within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
INTERNATIONAL RETURNS
Customers outside the UK are responsible for the postage costs incurred when returning items. If you would like to return an order, please visit our returns portal by clicking here.
Once in the return’s portal, select the item/s you wish to return, choose a reason from the drop down menu and click next.
3. Your returns label and form will be generated.
4. Include the Global E returns form inside the parcel.
5. Attach the return address label to the outside of your parcel ensuring you remove any old address or postage labels.
Once we have received your Graham Cashmere order, we will process your return within 14 days of receipt of the returned goods and will send you further email notification to confirm this.
If you have any queries regarding your return, please email us, quoting your order reference number: info@thetravelwrapcompany.com
Please note, you don’t pay the prepaid return post separately, it is deducted from your refund. If your order number starts with GE please follow the steps above to return your order.
Alternatively
Please just send your returns to:
Graham Cashmere Returns
Holmbank, Midshiels
Hawick,
Scottish Borders
TD9 8RT
United Kingdom